Privacy policy

Masterchem has assumed the obligation to protect privacy of their customers and users. Therefore, we have prepared these Privacy Policy principles, which govern the collection, use, disclosure, transmission and storage of customer data. Our operations on the Internet comply with all relevant practices, as well as respective EU legislation and laws of the Republic of Estonia. Please take a moment and review the principles we apply to privacy.

Collection, processing, and storage of personal data

The personal data collected, processed, and stored by the controller has been collected electronically, mainly via the website, e-mail and on paper.

By sharing their personal data, the data subject grants the controller the right to collect, arrange, use and administer, for the purpose defined in the privacy policy, the personal data that the data subject shares with the controller either directly or indirectly when purchasing goods or services on the website.

The data subject is liable for the accuracy, correctness, and integrity of the data submitted by them. The submission of knowingly false data is regarded as a breach of the privacy policy. The data subject is required to immediately notify the controller of any changes in the data submitted.

The controller is not liable for any damage or loss caused to the data subject or a third party as a result of the submission of false data by the data subject.

Processing of personal data of customers

The controller may process the following personal data of the data subject:

  • When you provide us your contact information (incl. your name, personal ID code, postal address, telephone number, e-mail address, the preferred method of communication) on our website;
  • when you use our website, data are collected through your account or through cookies;

Collection of other data

We may also collect data of general nature about how our customers interact with our e-shops and the website. These data are combined and used to provide customers information that is more useful for them, and to learn about which parts of the website, products, and services attract the most interest. In this Privacy Policy such combined data are regarded as non-personalized data.

In addition to the foregoing, the controller has the right to collect data about the customer that are available in public registers.

Use and storage of collected personal data

We can use any personal data we have collected to display for customers MasterChem’ product news, campaigns and upcoming events. Customers who wish to opt out from our newsletter mailing list, or do not wish to get information about products that might interest them, may unsubscribe from the mailing lists at any time. We also use personal data that we collect to deliver goods, and to fulfil obligations that we may have assumed towards the customer.

By agreeing with the terms and conditions of the Privacy Policy the customer gives MasterChem their consent for automated processing of their data. You may revoke your consent at any time on our website, or by sending us a request in a format reproducible in writing. Such requests and consents do not have retroactive effect.

To ensure better customer service, MasterChem may disclose information about individual users to a third party who provides services to MasterChem and is contractually bound to keeping any shared information confidential. Such third party may be, for instance, our partner whose duty is to deliver goods sold in our e-shop, or provide hire-purchase services. MasterChem all personal data of a client until the loyal customer contract terminates. Data that MasterChem must store pursuant to law (e.g. accounting data) are stored by MasterChem in accordance with the provisions of law.

Security of personal data

MasterChem takes all precautions (incl. administrative, technical, and physical measures) to protect customers’ personal data. Only authorized persons have access to personal data for making alterations and processing the same.

We retain personal information only for the strict minimum time required. We store personal data for up to 5 years from the last order or maintenance work. We also follow the requirements of the Accounting Act when storing data.

Personal data whose retention period has expired shall be destroyed or anonymised using best practices.


Any personal data that you provide while visiting and shopping in MasterChem’ e-shop are considered confidential information. The use of encrypted data transmission channel with banks guarantees that personal data and bank particulars of buyers are protected.

Terms and conditions of, and amendments to Privacy Policy

By starting to use our website or completing the loyal customer application you confirm that you have read these principles, terms and conditions, and agree with them. We reserve the right to amend the general terms and conditions of this Privacy Policy, if necessary, by notifying all loyal customers thereof, but we make our best effort to ensure that our Privacy Policy is kept updated and available for you on our website.

If you have any questions or concerns about this privacy policy or data processing, please contact us at