Collection, processing, and storage of personal data
The personal data collected, processed, and stored by the controller has been collected electronically, mainly via the website, e-mail and on paper.
The controller is not liable for any damage or loss caused to the data subject or a third party as a result of the submission of false data by the data subject.
Processing of personal data of customers
The controller may process the following personal data of the data subject:
- When you provide us your contact information (incl. your name, personal ID code, postal address, telephone number, e-mail address, the preferred method of communication) on our website;
- when you use our website, data are collected through your account or through cookies;
Collection of other data
In addition to the foregoing, the controller has the right to collect data about the customer that are available in public registers.
Use and storage of collected personal data
We can use any personal data we have collected to display for customers MasterChem’ product news, campaigns and upcoming events. Customers who wish to opt out from our newsletter mailing list, or do not wish to get information about products that might interest them, may unsubscribe from the mailing lists at any time. We also use personal data that we collect to deliver goods, and to fulfil obligations that we may have assumed towards the customer.
To ensure better customer service, MasterChem may disclose information about individual users to a third party who provides services to MasterChem and is contractually bound to keeping any shared information confidential. Such third party may be, for instance, our partner whose duty is to deliver goods sold in our e-shop, or provide hire-purchase services. The MasterChem is in charge of the processing of personal data. The controller transmits the personal data necessary for making payments to the processor, Maksekeskus AS.
MasterChem all personal data of a client until the loyal customer contract terminates. Data that MasterChem must store pursuant to law (e.g. accounting data) are stored by MasterChem in accordance with the provisions of law.
Security of personal data
MasterChem takes all precautions (incl. administrative, technical, and physical measures) to protect customers’ personal data. Only authorised persons have access to personal data for making alterations and processing the same.
We retain personal information only for the strict minimum time required. We store personal data for up to 5 years from the last order or maintenance work. We also follow the requirements of the Accounting Act when storing data.
Personal data whose retention period has expired shall be destroyed or anonymised using best practices.
Any personal data that you provide while visiting and shopping in MasterChem’ e-shop are considered confidential information. The use of encrypted data transmission channel with banks guarantees that personal data and bank particulars of buyers are protected.