Privacy Policy
Last updated: 4.05.2026
This Privacy Policy explains how MasterChem OÜ collects, uses, stores and protects personal data when you visit our website, contact us, request information, place an order, or use our products and services.
We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Estonian data protection laws.
1. Data controller
The data controller responsible for the processing of personal data is:
MasterChem OÜ
Registry code: 10755076
VAT number: EE100688636
Legal address: Lao tn 4, 74114 Maardu, Harju maakond, Estonia
Phone: +372 5504440
Email: info@masterchem.ee
For any questions regarding this Privacy Policy or the processing of your personal data, please contact us at info@masterchem.ee.
2. What personal data we collect
We may collect and process the following categories of personal data:
Contact details:
- name;
- company name;
- position or role;
- email address;
- phone number;
- billing address;
- delivery address.
Order and business information:
- products or services requested or purchased;
- order history;
- delivery details;
- invoice and payment-related information;
- communication related to offers, orders, deliveries, claims or cooperation.
Website and technical data:
- IP address;
- browser type and version;
- device information;
- pages visited;
- date and time of visit;
- cookie identifiers;
- website usage data.
Communication data:
- messages sent through contact forms;
- email correspondence;
- requests for quotations;
- customer support requests;
- feedback and other information you provide to us voluntarily.
We do not intentionally collect special categories of personal data through our website.
3. How we collect personal data
We collect personal data when you:
- visit our website;
- fill in a contact form;
- send us an email;
- request a quotation;
- place an order;
- communicate with us by phone or other channels;
- subscribe to updates or marketing communications, where available;
- use website features that rely on cookies or similar technologies.
We may also receive limited business contact information from public registers, business partners or publicly available sources where this is necessary for legitimate business purposes.
4. Purposes and legal basis for processing
We process personal data for the following purposes and legal bases:
4.1. Responding to enquiries and requests
Purpose:
To respond to your enquiries, quotation requests, contact form submissions and other messages.
Legal basis:
Our legitimate interest in communicating with potential and existing customers and partners, or taking steps prior to entering into a contract.
4.2. Processing orders and providing products or services
Purpose:
To process orders, prepare offers, arrange delivery, provide products and services, issue invoices and manage customer relationships.
Legal basis:
Performance of a contract or taking steps prior to entering into a contract.
4.3. Accounting, tax and legal obligations
Purpose:
To comply with accounting, tax, reporting and other legal obligations.
Legal basis:
Compliance with a legal obligation.
4.4. Website operation and security
Purpose:
To operate, maintain and secure our website, prevent misuse, detect technical issues and improve website performance.
Legal basis:
Our legitimate interest in ensuring the secure and reliable operation of our website.
4.5. Marketing and customer communication
Purpose:
To send product news, offers or other business-related information where permitted by law.
Legal basis:
Your consent, where required, or our legitimate interest in maintaining business relationships with existing customers and partners.
You can opt out of marketing communications at any time by contacting us at info@masterchem.ee or by using the unsubscribe option, where available.
4.6. Improving our website and services
Purpose:
To understand how visitors use our website and to improve our content, products and services.
Legal basis:
Your consent, where required for analytics cookies, or our legitimate interest where the data is aggregated or does not require consent.
5. Cookies and similar technologies
Our website may use cookies and similar technologies to ensure the proper functioning of the website, improve user experience, analyse website traffic and support embedded third-party services such as maps or analytics tools.
Cookies may include:
- strictly necessary cookies;
- functional cookies;
- analytics cookies;
- marketing cookies, if used.
Non-essential cookies are used only where permitted by law and, where required, based on your consent.
More detailed information about the cookies we use, their purpose and how you can manage your preferences is provided in our separate Cookie Policy.
6. Who we share personal data with
We may share personal data with trusted service providers and partners where necessary for the purposes described in this Privacy Policy.
Such recipients may include:
- IT and website hosting service providers;
- email and communication service providers;
- accounting and invoicing service providers;
- logistics, transport and courier companies;
- payment service providers, where applicable;
- professional advisers, such as accountants, auditors or legal advisers;
- public authorities, where required by law.
We only share personal data to the extent necessary and require service providers to protect personal data and process it in accordance with applicable data protection laws.
7. International data transfers
We primarily process personal data within the European Economic Area (EEA).
If we use service providers that process personal data outside the EEA, we ensure that appropriate safeguards are in place, such as an adequacy decision by the European Commission, Standard Contractual Clauses, or other safeguards permitted under GDPR.
8. How long we keep personal data
We retain personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required by law.
In general:
- enquiry and communication data is retained for as long as necessary to respond to the request and manage the related business relationship;
- customer and order data is retained for the duration of the customer relationship and as required for accounting, tax and legal purposes;
- accounting documents are retained in accordance with applicable legal retention periods;
- marketing data is retained until you withdraw your consent or object to such processing;
- technical website data is retained for a limited period necessary for security, analytics and website operation.
When personal data is no longer needed, we delete or anonymise it in accordance with applicable requirements.
9. How we protect personal data
We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal data is limited to persons who need it for their work duties. We also require our service providers to apply appropriate security measures.
10. Your rights
Under GDPR, you have the following rights regarding your personal data:
- the right to be informed about how your personal data is processed;
- the right to access your personal data;
- the right to request correction of inaccurate or incomplete data;
- the right to request deletion of your personal data, where applicable;
- the right to request restriction of processing;
- the right to object to processing based on legitimate interests;
- the right to data portability, where applicable;
- the right to withdraw consent at any time, where processing is based on consent;
- the right not to be subject to a decision based solely on automated processing, including profiling, where such decision has legal or similarly significant effects.
To exercise your rights, please contact us at info@masterchem.ee.
We may ask you to provide additional information to confirm your identity before responding to your request.
11. Right to lodge a complaint
If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the Estonian Data Protection Inspectorate or another competent data protection authority.
Estonian Data Protection Inspectorate
Website: www.aki.ee
12. Automated decision-making
We do not use personal data for automated decision-making that produces legal effects or similarly significant effects on individuals.
13. Links to third-party websites
Our website may contain links to third-party websites or embedded third-party services. We are not responsible for the privacy practices, content or security of such third-party websites or services.
We recommend that you review the privacy policies of any third-party websites you visit.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements or data processing practices.
The latest version of the Privacy Policy will always be available on our website. The date of the latest update will be indicated at the top of this page.
15. Contact
If you have any questions about this Privacy Policy or how we process personal data, please contact us:
MasterChem OÜ
Registry code: 10755076
VAT number: EE100688636
Legal address: Lao tn 4, 74114 Maardu, Harju maakond, Estonia
Phone: +372 5504440
Email: info@masterchem.ee